AJA EQS will take all reasonable precautions to control the use of the certificate issued. Incorrect references to the scope of certificate, or incorrect use of the certificate marks, found in advertising, catalogues etc shall be dealt with by suitable actions, which could include suspension or withdrawal of certificate, legal action and/or publication of the transgression.
Upon suspension or withdrawal of certification, the company should discontinue use of all advertising matter that contains any reference thereto.
The guideline on use of accreditation and certification logo is detailed in ‘Use of Accreditation and Certification Logo’ Guideline.
SUSPENSION OF CERTIFICATE
A certificate may be suspended for a limited time in cases such as:
If Corrective Action Requests have not been followed up and closed out within the appropriate Time-scale.
If suitable retractions or other appropriate measures do not solve a case of improper use of the certificate by the company.
If the client fail to allow AJA EQS to conduct the yearly surveillance audit within 30 days from the due date without any justification.
If the clients fail to pay AJA EQS the certification/surveillance fee within one (1) month of the anniversary date.
If the clients has voluntarily requested a suspension.
WITHDRAWAL OF CERTIFICATE
A certificate may be withdrawn in cases such as:
If the company does not meet required conditions raised on suspension of certificate;
If the company fails to satisfy financial obligations to AJA EQS
CANCELLATION OF CERTIFICATE
A certificate may be cancelled in cases such as:
If the company does not wish to renew the certificate
If the company goes out of business
APPEALS AND COMPLAINTS
Appeal: A documented claim from a client company against the:
Issue of certificate such as reduction of scope etc.
Suspension or withdrawal of the certificate.
Complaint: A documented claim against the
conduct of the audit by AJA EQS’ auditor
finding raised by AJA EQS’ auditor
The process of Suspension, withdrawal, Cancellation, Appeals and Complaints is detailed in ‘Code of Practise’ provided to clients.